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Changing details for funds deposit/withdrawal

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What measures should I take in case I have lost some information and I am not able to use the same details for withdrawal that were used for depositing?

To change the details within one payment system, you should fill in the F1 form and send it with the copy of your passport to change_requisites@mail.instaforex.com.

In case you have made a deposit through WM dealers and want to withdraw funds using other details, you are required to send the completed F1 form, a copy of your passport, and the confirmation that you are the true owner of the details provided.

Download F1 form